Manager Operations- Function in an International KPO

Hiring for Sandmartin Outsourcing Experts:

8 - 13 Years
Delhi NCR, Noida

Job Description

Contribute to development of organization strategy
  • Ensure compliance with internal policies and procedures, external regulations, ISO Awareness and information security standards.
  • Responsible for business development & group performance levels related to established objectives & organizational goals
  • Contribute to the evaluation and development of operational strategy and performance in co-optation with the executive team
  • Implementation & stabilization of new migrations working with the migrations/Business Development team for operational excellence

Functioning of Select Departments

  • Responsible for business development & group performance levels related to established objectives & organizational goals
  • Provide leadership and guidance to Functional Managers or Front Line Managers with support in administrating company policies and standards
  • Financial analysis & budgets reconciliation along with managing effective cost planning
  • Collaborate with the internal stakeholders Admin, Training, Quality, IT, HR, etc. to deliver on services to ensure efficient operations

Project Management
  • Act as a Client Care Officer by interfacing with client leadership and project team for streamlining delivery
  • Coordinate with internal Sand Martin teams, and project leaders, to deliver a superior experience to the clients
  • Ensure timely updates from Finance on all payments due from clients, and ensure payment terms are met
  • Monitor and review Operational performance with respect to delivery SLA, Quality and stakeholders management
  • Provide leadership and guidance to Functional Managers or Front Line Managers with support in administrating company policies and standards

Business Intelligence (BI)

  • Analyze and anticipate industry & market trends
  • Provide market perspectives and trends to the MD and management team

Human Capital Management
  • Support HR in employee motivation, competence building & retention initiatives
  • Identify & develop leadership talent within the function and enable succession
  • Guide & motivate team & set objectives in line with employee capabilities & organizational requirements
  • Identify career developmental needs & take appropriate actions to build an engaged and skilled workforce to deliver quality work
  • Develop system and procedures for succession planning, progressive employee training and development programs identify and develop future leaders/ Domain experts.

Perks and Benefits

Best in the Industry; Additional Perks including Health & Accidental Insurance Cover

Salary: INR 12,00,000 - 16,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management



Desired Candidate Profile

Please refer to the Job description above


UG:Any Graduate - Any Specialization, B.Com - Commerce

PG:M.Com - Commerce, CA, MBA/PGDM - Any Specialization

Company Profile

Sand Martin Consultants Pvt. Ltd.

SandMartin Outsourcing Experts:

SandMartin (established in 1984) as an extension of the accountancy firm Sunil Goel & Associates, is an ISO 9001 (Quality Management Systems) & ISO 27001 (Information Security Management Systems) certified Company. SandMartin provides Knowledge Process Outsourcing (KPO) Solutions in Finance and Accounts (including Bookkeeping, Year-End Finalisation, Corporate/ Individual Tax Returns, Payroll, VAT returns, Trust Accounting work, SMSF Audit, etc.) besides back-office support services including Retirement and Cafeteria Plan Accounting & Administration, Claims Processing Services to Clients worldwide and especially in USA, UK, Europe and Australia for over 3 decades from offices located in New Delhi, Noida, Gurgaon, Mumbai with state-of-art infrastructure and access to the best resources.

SandMartin has a team of 350+ trained professionals (consisting of CAs, CPAs, ACCAs, MBAs Finance, Company Secretaries, Law Graduates and Graduates). Most recently, SandMartin has been accredited by the Association of Chartered Certified Accountants (ACCA, UK) for both Professional Development & Trainee Development stream, this landmark makes us the First Accounts Outsourcing company in India outside the mainland UK who has achieved both certifications from ACCA, UK.

SandMartin growing importance in the International Outsourcing space is further manifested by our Alliance as a Foundation Member of Leading Edge Alliance ( the World's 2nd largest Accounting Association in the world whose member firms are top notch, respected and reputed in the community. We are also actively engaged with other International Associations including 2020 Innovation, ASSOCHAM, IFA (International Federation of Accountants), PHD Chamber of Commerce, Indo-American Chambers of Commerce, Indo-German Chamber of Commerce, etc.

It is our aim at SandMartin to enable clients to focus on their core competencies & outsource their non-core operations to us. We accomplish this by constantly investing in technology, processes and high quality resources.

At SandMartin we are looking for people who can bring in new ideas, perspectives and life experiences to our teams. We seek to employ highly motivated people dedicated to the organization. We are looking for rock star candidates to help bolster SandMartin's brand presence & explore new avenues of business for SandMartin. As a member of team, one should be comfortable in an "all hands on deck" environment, one should be able to operate & coordinate across multiple teams, and can thrive in a fast paced work culture. This role is all about building SandMartin & enabling the organization to further expand its wings internationally.

Let's work together and Explore global opportunities. Join us now!
View Contact Details+

Recruiter Name:Samir Ranjan

Contact Company:Sand Martin Consultants Pvt. Ltd.


Address :C-14, Sector 7, NOIDA, Uttar Pradesh - 201301,India